Refund policy

Returns and refunds

We do not offer voluntary returns or refunds for change of mind. This policy does not exclude or restrict any return, refund or other remedy required under applicable consumer law, including for defective, damaged, incorrect or misdescribed goods.

If there is a problem with your order, contact support@magnaura.in with your order number and a description of the issue. Please contact us before sending a product so we can provide the appropriate instructions.

3-month limited brand warranty

MAGNAURA provides a 3-month limited brand warranty from the date of purchase, covering functional manufacturing defects only. Covered defects are eligible for repair within this warranty period.

The warranty applies to failures affecting the normal operation of the product under intended use. It does not cover cosmetic or visual imperfections, including scratches, marks, dents, discoloration, colour or finish variations, surface blemishes, minor alignment variations, normal wear and tear, physical or accidental damage, liquid damage, misuse, improper charging, unauthorised modification or repair, or damage caused by external factors.

Cosmetic or visual conditions that do not affect the functionality or performance of the product are not covered under this warranty. Proof of purchase may be required for warranty claims.

MAGNAURA is operated by ND Global Ventures.

Shop No. 10, Part II, Ramneek Shopping Complex, NIT, Faridabad, Haryana – 121001, India.

Email: support@magnaura.in
Phone: +91 96549 88978
GSTIN: 06AHWPR4729G1ZQ